Cancellation and Refund Policy

Cancel any time in Account › My subscriptions › Cancel subscription, on the app or website. The next renewal stops and you keep access until the end of the period already paid. We don’t charge cancellation fees.

• You were charged twice, or charged after cancelling: full refund of the extra charge.
• A payment was taken but access never started, or the title could not play because of a fault on our side that we could not fix: full refund.
• A rental you had not started yet was removed from FLX+: full refund.
• A title you bought or rented is removed before you could watch it, or your plan loses access because of a rights change: refund or credit as shown in the app at the time.

Otherwise, payments for a subscription period that has started, or for a rental you have started watching, are not refundable.

Open Help in the app, choose the order and “Report a problem”, or email [email protected] with your order number. We aim to reply within 2 working days.

Approved refunds go back to the original payment method within 5–7 working days, depending on your bank.

If you paid through the App Store or Google Play, refunds are handled by Apple or Google under their rules. Request one from them; we will help if you contact us.